Pathetic service

FNB's service is beyond pathetic. In the digital age that we live you are unable to successfully open an account online and every call centre agent either drops your call or cannot assist you. I opened a youth account on the 19 March and to date it is not active and every one of the million customer service agents are of no help. What a waste of time, money and effort. You would think that a bank would jump the opportunity of new customers. I am definitely at a point where i am moving banks. Apparently a manager was not available but will call me, what are the odds of that, i am still waiting for their return call from 2-3 weeks ago.