Pathetic service

I am so fedup with bad service. I usually like to compliment people, but sometimes bad service just need to be mentioned. Years back (+-7 yrs) I was under debt review. It is actually when it ended. I informed FNB of clearance which was never updated. I paid extra funds on my homeloan and wanted to access it. Now they cry debt review....I sent proof of clearance and emails confirming from Fnb that clearance was done. Management, as they call them takes days to "re-clear' my name so that I may have access to my funds. I will never ever ever ever do business with Fnb again. Wish my homeloan can get paid in full. Client service is very poor. No communication unless you call, hold for 40min+.... Their motto should rather be:"How can we ignore you more?" This is the worst bank I ever had to engage with.