AN
Anastacia N
1 reviews | Active since Oct 2018
13 Aug 2023, 19:14
Pathetic service
Pathetic service! I've been struggling with my refund from the 27th of July and I escalated a complaint on the 8th of August. Today is the 13th and still not a single representative from fnb complaints division has attempted to make contact with me to resolve the issue or provide feedback on their so called investigation!
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Replies (4)AN
Anastacia N's updateReviewer Update
14 Aug 2023, 10:26Your copy paste replies don't phase me! Get someone to contact me and resolve the issue TODAY!!!
AN
Anastacia N's update14 Aug 2023, 10:26
Reviewer Update
Your copy paste replies don't phase me! Get someone to contact me and resolve the issue TODAY!!!
AN
Anastacia N's updateReviewer Update
15 Aug 2023, 11:17When is this going to be resolved FNB? Or should we post on social media so your business is exposed for the poor service you render your customers?
AN
Anastacia N's update15 Aug 2023, 11:17
Reviewer Update
When is this going to be resolved FNB? Or should we post on social media so your business is exposed for the poor service you render your customers?
AN
Anastacia N's updateReviewer Update
15 Aug 2023, 11:21Stop telling me about the damn complaints dept! They are clearly not doing their job and sticking to resolution time!!! This complaint was logged on the 8th and today is the 15th! FNB should be ashamed to have such *********** employees working for their organization. The number you put on your complaints dept acknowledgement email isn't even for the complaints dept so why are you pretending that my query is being prioritized!!! So disgusted by this ZERO service delivery!!!
AN
Anastacia N's update15 Aug 2023, 11:21
Reviewer Update
Stop telling me about the damn complaints dept! They are clearly not doing their job and sticking to resolution time!!! This complaint was logged on the 8th and today is the 15th! FNB should be ashamed to have such *********** employees working for their organization. The number you put on your complaints dept acknowledgement email isn't even for the complaints dept so why are you pretending that my query is being prioritized!!! So disgusted by this ZERO service delivery!!!
AN
Anastacia N's updateReviewer Update
15 Aug 2023, 11:32Stop telling me about the damn complaints dept! They are clearly not doing their job and sticking to resolution time!!! This complaint was logged on the 8th and today is the 15th! FNB should be ashamed to have such *********** employees working for their organization. The number you put on your complaints dept acknowledgement email isn't even for the complaints dept so why are you pretending that my query is being prioritized!!! So disgusted by this ZERO service delivery!!!
AN
Anastacia N's update15 Aug 2023, 11:32
Reviewer Update
Stop telling me about the damn complaints dept! They are clearly not doing their job and sticking to resolution time!!! This complaint was logged on the 8th and today is the 15th! FNB should be ashamed to have such *********** employees working for their organization. The number you put on your complaints dept acknowledgement email isn't even for the complaints dept so why are you pretending that my query is being prioritized!!! So disgusted by this ZERO service delivery!!!