Pathetic Service

I am totally appalled with the service from FNB and their private banking division. I was supposed to get a credit card refund finalised weeks ago, however the process to get this done is painfully miserable for a bank who's slogan is \how can we help you\". What a farce.<br> <br> In addition all queries to my so called private banker is met with \"I am awaiting feedback\". Surely the fact that you are receiving a private banking service should be reflected in the manner and efficiency of how queries are dealt with. THIS IS HOWEVER NOT TRUE WITH FNB PRIVATE BANK.<br> <br> I would not recommend it to anyone, in fact I am seriously considering moving all my accounts.<br> <br> Fed up with such putrid service."