PATHETIC SERVICE!!!

I app**** for a card machine on the 11/02/2016-after I locked a hello peter the consultant came to see me and everything was completed.(Zodwa Matebula)-since then I am still waiting for them to come and install the machine- On Thursday 3/03/2016 I phoned and was told the installation was scheduled to be done that day-NO INSTALLATION HAS BEEN DONE- Friday I also phone -no they will be installed today that was now Friday-Today once again I phone and spoke to a lady by the name of Irene Who check and confirmed that the installation was supposed to have been done on Thursday 3/003/2016-While on the phone she phoned and find out why it was not done-and she was told they will phone me back in five minutes, so they can come and do the installation-SHAME I AM STILL WAITING NO ONE CALLED -BUT THEN YOU GET TOLD IT ONLY TAKE 10 DAYS --PLEASE TELL ME HOW CAN IT BE 10 DAYS IF TODAY IS THE 7/03/2016-In the meantime i am loosing clients-BUT JA WHY WOULD FNB CARE ITS NOT THEIR MONIES--THIS IS PATHETIC FOR GOODNESS SAKE DO WE HAVE TO BEGG FOR A SERVICE!!!! I PROMISE IF THIS MATTER IS NOT RESOLVED TODAY I WILL TAKE THIS EVEN HIGHER IF I NEED TO TO--WHAT IS GOING AT FNB THE SERVICE WAS NEVER SO BAD!!