Pathetic service

Besides having considerably poor service over the last 2 months with FNB, I have now lost all faith in them. Today I attempted to close an investment account. Besides FNB having 100 numbers for varying departments to call, which becomes a bit perplexing to the client, I decided to call general inquiries to be directed to the correct department.

The agent then redirects my call to investments which goes well, I speak to an agent who then advises they can't assist me, they redirect me again. I now get put on hold for 5 extra minutes, my call is now over 10min long. Then I get redirected again because this specific agent doesn't answer. Now I'm redirected to a completely different department, the call is now 16min long. The agent tells me I need to be in investments, to which I now air my frustrations. I am now put on hold again, my call is now 27min long and I am currently still holding to NO AVAIL.

It's a simple task of closing an account. Why on earth must EVERY LITTLE PROCESS with FNB take 5000 years to achieve?