Pathetic Service

I called the fnb contact centre to report that the spelling on my beneficiary list changed, i wanted to know who accessed my account and changed the details because it certainly wasnt me, i spoke to a consultant Candice Brown, she said a supervisor would call me but ive heard nothing since the 3rd of February, so if any money goes missing from my account, who the hell is going to pay my bills. There was also an attempt to ***** funds from my account about a year ago, and a sim swap was done on my number, when i asked Fnb to investigate, they said they cant do anything unless the money was actualy taken out of my account, i think thats absolutely disgusting, it was their duty to investigate it and they did absolutely nothing to find the perpertrator. I also wonder how my beneficiary list details changed this time, and why did the supervisor not call me back after i logged my query. Rt***, if any money goes missing, then who ever didnt do their jobs and check whats happening on my account will pay that money out of their pockets, i also want a full investigation to be conducted because i feel that who ever tried to take my money once before will do it again