Pathetic service

I visited northmead branch on the 29 of January 2016 together with my wife to conduct business on our personal cheque account. We sat in the queue patiently and waited for our turn. We were called after waiting for around 30 min by the consultant known as Cathy. She was friendly and helpful. After around 5 minutes had lapsed a white male an FNB employee informed Cathy that he was trying to call her on the phone I overheard the conversation and it was suggested that she make up an excuse and leave to the back of the bank. He also was clearly aware that she was still busy with clients. She took his call and then started rushing and panicking and not giving us her full attention. Then a white lady approached us seeing that Cathy is busy with clients and demanded that she must go to the back. It was Very disturbing to me that this is how the senior staff at the branch conduct themselves. They lead by a very bad example in terms of customer care. I waited patiently to be attended to, then to be treated in this manner was unacceptable. It is clear to me that FNB especially Northmead branch management treat customers according to their race. I have notice this on numerous occasion.