Pathetic Service

So I have sent through a complaint on 1 February 2016 on my bad experience at the Sunninghill branch and their bad attitude hence not providing me with services i require. I have 6 accounts with FNB including my business account yet i still did not get a response regarding my complaint. I followed up after 5 days and i always get the same response:<br> <br> \Dear Mr Khan,<br> <br> I acknowledge receipt of your complaint and thank you for taking the time to advise us of your experience. <br> <br> Your complaint reference number is 859954 We have handed the matter over to our Banking Channels team and you can expect to hear from them in 48 hours. You are welcome to come back to us after 48 hours if you have still not heard from anyone in our Banking Channels team and we'll escalate the matter.<br> Regards\"<br> <br> I am absolutely disappointed with their service. This is my last resort else i would not hesitate to switch banks, it quite an effort however i feel it is much better than dealing with *********** people who has a don't care attitude for long term clients.<br> <br> <br> "