Pathetic Service

A colleague of my Mr Vaughan Sibanda ordered some smart devices from FNB. The goods was delivered on the 26/01/2016. On the 27th he called and spoke to Esther and Kyle at Fnb device call centre and asked for the devices to be picked up as he was not happy with the products. As of today the devices has not been collected and every time he calls there seem to be another story, Today he spoke to Esther ref no for the call was *** and she told him that she only received his call on Friday 29th which is when they allocated for the collection to be done., which is a lie as he spoke to her on the 27. We are currently moving offices and he wants this good to be collect by this afternoon. This is pathetic on FNB side first of all you guys advert is false as the goods was totally different and he even paid for delivery which he was told it would be free. He does not want these good and will not be liable to pay for it.<br> Its pathetic how you guys treat customers. Is the reason you guys wont collect because you want the turn around time to expire and he is forced to kept this useless goods.