Pathetic service

After selling some bitcoin a few weeks ago i was shocked to find that the money had been frozen as soon as it hit my account. Nobody from FNB contacted me to let me know what's going on. I went into a branch to find that the funds i received was linked to ********** activity. They requested that i send an affidavit to the ***** investigator stating that i am not involved in any ********** activity and that the funds would be released thereafter. Well i forwarded the relevant documents to Mayoline Klizanie, the ***** analyst several weeks ago and i have received absolutely no response or feedback even after sending several follow up emails. My money is still frozen and i have no idea what's going. I have been calling and emailing this lady for weeks. She does not answer her phone nor does she reply to emails.

I am absolutely appalled at the way I have been treated by FNB. I have been a client for nearly 10 years now and i am treated like some ********. I am made to run around proving my innocence and they couldn't even be bothered to give me a call or send me an email. Since my money was frozen nobody has bothered to reach out. I am stressed out. Is this how you treat your clients FNB? This is absolutely pathetic service. I just want this matter resolved so that i can close down the account and move to another bank. I am done with FNB.