pathetic service

On Friday 2nd August 2019 my friend sent me a e wallet of R1000. I went to Zevenwacht Mall in Kuils River to withdraw the money what happens was that while waiting for the money to come out of the ATM only to find that a R100 was dispensed to me and the R900 was jammed inside of the ATM luckily one of the branches consultants Amber Rose was standing beside me and I told her what just happen I received only R100 of my R1000. I was told that an investigation was going to be done as my receipt shown that I received R1000 which was not the case. I reported this to the branch manager Amelia Steenkamp and she lodge a call with reference nr ***NFQ and I was told on the 8th of August that ewallet was going to contact me and Im still waiting in vain.