CM
Cikizwa M
1 reviews | Active since Oct 2013
25 Jul 2019, 09:03
Pathetic service
I am a new client just opened my account beginning of this month. I accessed my app performed some transactions and since last week i haven't been able to access my App nor Online Banking. I have been calling them and today my salary is in which i am unable to access via my App ad have been transferred to 5 different consultants who are unable to assist me. Your service is so disgusting for a bank that claims to be on top of things and technologically advanced.I regret the decision i made to switch over from Nedbank as i have never experienced so much frustration with them.
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
25 Jul 2019, 11:22Good day Cikizwa
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
FNB (First National Bank)'s reply25 Jul 2019, 11:22
Official
Good day Cikizwa
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***