LW
Leonard W
1 reviews | Active since Dec 2014
23 Jul 2019, 21:54
Pathetic Service
I submitted an insurance claim for my credit card as i have been retrenched at the end of June 2019 and i submitted my claim on 2 July 2019 and to date i have not received any feedback. I have also sent numerous emails to request an update and i have not received a single reply or a phone call from anyone.
The customer service from FNB is PATHETIC and will definitely be changing banks.
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Replies (1)
FNB (First National Bank)'s replyOfficial
24 Jul 2019, 10:39Good day Leonard,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply24 Jul 2019, 10:39
Official
Good day Leonard,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***