Pathetic service

Good day

May I kindly emphasize how disappointed I am in the services provided by the FNB ***** department.

My initial contact with the department was the 10th of March when I noticed an u authorized transaction go off my account. My card was cancelled and was sent a document to complete(debit card dispute form). I was advised the turnaround time of 7-10 working days,however one the 18th March i was sent an a reference number(***).i contacted the department thereafter and was advised all is well. I proceeded and waited out the turnaround time advised and called in today - 1st April,spoke to Gomolemo who advised there was no case logged and transferred me to reporting-where I spoke Lebohang. She logged case for me(***),however when I asked for the previous advisor who advised all is well,Lebohang places me on hold for an hour till I terminated the call.

At the end of it all,I’m advised that I have to wait on another 7-10 working days to receive feedback...But when reporting these incidents on our accounts,we are advised of a process to follow to get assistance,and when become team players we still have to encounter rude and selfish FNB employees who are protected...why? And how is that possible?