PATHETIC SERVICE!!!!!!

I went into The Glen branch to close my chq account on the 19/06/2019 and was told by the consultant that she would call me back within 10 as my account was on hold and todate NO ONE from the bank called me back. At the time the balance owing to FNB was R218.00 and now as off today it is double this amount. I was also assured by the consultant that NO DEBIT Order would go off my bank account on the 20/06/2019 and offcourse debit orders was taken off creating unneccessary amounts charged to me. This is kind the of service that makes me realize that closing my account is the not the wrong decision. To date, I have STILL NOT received any positive feedback from FNB!!!!!! I missed a call from FNB on the 10/07/2019 and a so call consultant FREDA sent an sms stating Please call FREDA on ********** 900 opt2 and then opt 3. Tried calling this number back and no one knows of a FREDA. From then till today still NO ONE from FNB has called to find out if my query has been resolved. FNB let me state that if this account not closed by the close of business day TODAY, I will take this matter up with OMBUDSMAN. At the time when I requested to close my account with FNB the balance owing was R218, I WILL NOT PAY anymore than this amount as the consultant at the FNB GLEN assured me that no debit order would go off. We are now again into another month where debit orders will go off and again as usual FNB will charge unpaid FEES. What is it going to take to get my account closed and have a competent consultant call me back with positive feedback?????