Pathetic service

So when I contacted FNB roughly 3 weeks ago I explained to the gentleman that i am in the process of regestering a trust fund for my daughter who os currently busy losing her eye sight. However this takes a while and we need to start getting funds in for her treatment. He then suggested that i open a business account so long which we can just upgrade when we have the fund reg nr. So i did this and opened the account. Card received the works. They then requested documents that i did not really have as this was more applicable for a actual business. I still however put this all in place and sent it to them. The acc is there but still inactive as every second day they require more and more. So a lady then contacted me and after explaining all again she suggested they make it a non profit org. Filled all those paper work and sent it to them. And guess what still nothing. The branches are useless and calling the call centre is pathetic as you wait on the line for nearly an hour and the call just cuts. I have even requested that they then just take that acc and downgrade to a savings acc. But nothing eventually i asked them to just cancel everything i have alot to deal with as is. The lady i spoke to was so rude and did not even bother to try and assist me.

What has happened to you FNB i am really thinking of changing both me and my husbands accounts to a more helpful bank.