Pathetic service

Beginning of June FNB phoned me to over me a upgrade on my bank account. After agreeing to the upgrade receiving my new card and using the account I saw that I have pending debit order that is not deducting for my account as I use my card. This was not how my Gold account was working and this is putting me under a miss impression of what the amount in my account is. After using the chat ****ion that you offer to move me back to by Gold account both consultants told me to go into the bank. This is pathetic as FNB phoned me to upgrade my account and now that I want to downgrade it's not possible over the phone. I don't have transport to the bank now and my work is not allowing me time off. If this is the way FNB is doing there banking I think I need to move to Capitec. Beauty Lekoloane needs training in working with client's as she doesn't have a clue how to work with unhappy clients. You can call me on *** to sort this problem out. If this is not sorted out before 03/07/2019 I will close my accounts by you and move to a bank that offer service in all possilbe ways.