Pathetic service

I opened a gold cheque account online and had endless problems with activation. In 24 June it was activated at the branch in Wynberg. The courier has also not delivered my card yet as he came outside of the times specified by DSV. Three transfers were made into my account but none reflect, FNB to FNB. The one sender went through embarassing troubles to clear the transfer with the call centre. Was eventually twice called by Nthago Ngozi who messed up the first call. He promised to call me after sorting it out with the sender but failed to do so, he did call me before it was sorted though. He also advised that money would be in my account 20 minutes to 1 hour after sender cleared it. Still nothing reflects. The other two transfers were made from Namibia. This is the worst service from a bank ever. Where is my money???