CG
Cindy G
1 reviews | Active since Mar 2014
09 May 2019, 07:45
Pathetic service
I filled in forms to reverse a debit order more than a month ago and it still hasn't been done, been calling the call centre but to no avail, the last agent I spoke to, doesn't return calls and doesn't keep up to her promises of having issue resolved, hence her last response to me now is that she submitted to complaints department for them to respond, how pathetic is that, is this the kind of pathetic service one has to endure from fnb, for being a client, so cos of someone negligence at fnb, the customer has to suffer, Totally unacceptable.
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Replies (2)
FNB (First National Bank)'s replyOfficial
09 May 2019, 11:09Good Day Cindy
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
FNB (First National Bank)'s reply09 May 2019, 11:09
Official
Good Day Cindy
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
CG
Cindy G's updateReviewer Update
09 May 2019, 11:33Thank you calling and acknowledging my complaint, please note that still haven't received a response from Motheo or Freeda, this is if utter urgency as I have waited far too long now for fnb incompetence, this needs to be resolved today, I am tired of being given the run around and pushed to all different departments, one person in high authority needs to take action and get this resolved today,
CG
Cindy G's update09 May 2019, 11:33
Reviewer Update
Thank you calling and acknowledging my complaint, please note that still haven't received a response from Motheo or Freeda, this is if utter urgency as I have waited far too long now for fnb incompetence, this needs to be resolved today, I am tired of being given the run around and pushed to all different departments, one person in high authority needs to take action and get this resolved today,