Pathetic Service

Attention: Home Loan Division

Please note that I am unhappy with the service received from your division, even after sending the below complaint on the I have still not received any feedback. The service received from FNB is disgusting.

Complaint sent to FNB on 13/03/2019 @ 12:44pm: To: ********** Cc: **********

Good Day Hugo,

I am not happy with your response and would like specific reasons why there is no offer.

The reason why I am not happy is because my cousin and I bought properties next to each other at the same time. His mortgage is with ABSA and he also app**** for an advance on his home loan for renovation.

The home loan was approved based on his balance owing and property value. After speaking to him I realized that the service received from ABSA was much easier compared to what I had to go through with FNB. • There was no person that came out and valuated the property, • They still negotiated the highest amount that they could assist him with • They discussed the best interest • They provided him with a few options • ABSA contacted him daily and the load was finalized within 5 days

I have not received any of the above service. With FNB there was an application/valuation and a declined with no reason. No further assistance was offered to me.

This is disappointing and I will definitely be looking at moving my entire profile from FNB and go with a bank that able to assist me financially.