Pathetic service

Last month I paid up my wife's loan and Anders Attorneys is saying I must wait 45 days for a paid up letter and it is out of their control and FNB can only provide that letter. So initially when I wanted to pay up the account directly to FNB then I was told to deal with the Attorneys and now that the account is paid up I am told to deal with FNB. Absolutely pathetic service and I have been a customer of FNB for a very long time, then I received bad service and I closed my credit card. Now I know that I am not valued and need to move my business elsewhere. This is the response I received from Anders Attorneys :

Good day Mr. Naicker,

Thank you for your post. I am truly sorry that your experience dealing with our agents has been an unpleasant one. Rest assured, I will investigate and find out exactly why you have not received the required correspondents from the necessary individuals.

I don't deal directly with the processes on our FNB collections side, but to my knowledge, we need to request a paid up letter directly from FNB once a settlement has been paid. I believe the turn around time for us to receive the paid up letter from FNB is 45 working days. Unfortunately, we are not allowed to supply you with a paid up letter from our side. Having said that, you should at least have received an email from our offices confirming your payment.

Please accept my sincerest apologies. I will get to the bottom of this.