Pathetic Service

My account was de*****ed & somebody took money from my 32 days notice account. A case has been opened and FNB is aware that I did not request funds to transferred to to the account that was used (they have the **** ID) that was used. What im not happy about is that, it been 2 months now since this investigation has been going on & they have not paid me back money. I want to know who's fault is that FNB does not have stringent control measures in place before such things happen. It Christmas time I need my money. I have been patient with them but my patience has run thin now. They can carry with their investigation but they must pay back my money. Im so not happy with FNB right now.