MM
Molefe M
1 reviews | Active since Jan 2019
28 Jan 2019, 10:26
Pathetic service
I have been trying to open a new business account for almost full three weeks now.The whole Sales and service department lacks customer experience.i had back and forth conversation via email where they will send me forms with incorrect information of directors.i made a first phone call this morning and Spoke with a guy Thabo Phala who Instead of listening and assist a customer rather try act smart and interrogate me and also keep on holding my call not even caring about my airtime. The FNB online service is shocking, I could have considered going to different bank or branch if knowing i’m Going to experience such services
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Replies (1)
FNB (First National Bank)'s replyOfficial
28 Jan 2019, 12:41Good day Molefe,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply28 Jan 2019, 12:41
Official
Good day Molefe,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)