1 reviews | Active since Sept 2010
Pathetic service
I received a call from one of your operators last week to deliver my fnb card. I provided him with all my details and he offered to deliver the card to my wife as he could not commit to a day for delivery. I provided him with her details. She received sms for delivery on Thursday only to receive a call that afternoon informing us you had a problem. Areangementa were made to deliver the card today, at 10:30 i received a call from your delivery guy telling me he is at their premises but not delivering the card as she is not the account holder. I spoke to fnb amd theytrf me to your offices where i was promised a call back in 10min. The person there was going to listen to the call. It is now 15:35 i have not had a call and fnb is giving me the run around not taking ownership! So i am still withiut feedback, a card and somehow nobody at your company can use a phone or respond to emails! Disgustic to say the least!
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Premier Resolution Centre who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Premier Resolution Centre who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)