Pathetic service

I went to Cradlestone Mall to apply for a credit card. The consultant was given all the necessary documents that was needed to complete the application. I was told that they will contact me as soon as the card is ready to be collected. Two weeks later I haven't received any feedback. Went back to the branch to find out what was going on. Sat hour and a half on the phone service to find out that the supporting documents was not submitted. Was then upset with the Branch manager that didn't seem very interested in my problem. Then had to return (30 min) home to get my payslips and bank statement again so that it can be submitted. Returned to branch where I had to sit another hour to wait my turn so the documents can then be submitted. They waisted a whole afternoon of mine, because the initial consultant couldn't be bothered to lift her bum and scan in my document the first day I went. Pathetic service and I had to contact them to find out what the delay was. Best bank in South Africa, wow poor clients!!!!!!!