PATHETIC SERVICE

FNB premier,WOW where do I begin.Requested a downgrade a month ago-still in progress. Endless *********** interactions with your staff, a system that does not work and a call centre that has a serious problem with call avoidance (which nobody bothered replying to).Simple request to downgrade my acc has changed my perception of FNB completely. At this point I am looking at cancelling everything I have with you and moving elsewhere, I can no longer deal with people who simply do not know what service is.I just received a call from some women rattling off information and offering me an upgrade to Platinum!!?? I asked her to check remarks on system and there is nothing regarding my downgrade on system!!??What honestly is going on at FNB I ask myself.Every interaction frustrates me more.As a result of your delay my ebucks earned will be impacted, I do not have my downgraded cards yet (at the rate we are going maybe this will be in the new year only). I am beyond annoyed with this entire process. I want somebody competent to call me. I would like to know how you intend on fixing this situation- I do not want my ebucks to be affected neither do I wanna pay more fees than I should.