DN
Dayalan N
1 reviews | Active since Mar 2016
15 Nov 2018, 17:48
PATHETIC SERVICE
So I see my ebucks was not calculated correctly and this is ongoing. So I send an email from my Gmail account and instead of calling me this is the response I get :
Kindly note you will have to contact our eBucks Contact Centre for authentication on ********** as the email address you have sent your request from does not match your FNB banking profile or you can update the email on online banking then send the query for us to assist.
Regards, Dalene Meyer
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FNB (First National Bank)'s replyOfficial
16 Nov 2018, 10:04Good day Dayalan,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to eBucks for investigation and resolution. I have requested that they provide feedback.
Complaint reference number *** was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to eBucks for investigation and resolution. I have requested that they provide feedback.
Complaint reference number *** was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply16 Nov 2018, 10:04
Official
Good day Dayalan,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to eBucks for investigation and resolution. I have requested that they provide feedback.
Complaint reference number *** was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to eBucks for investigation and resolution. I have requested that they provide feedback.
Complaint reference number *** was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)