PATHETIC SERVICE

AS I AM WRITING THIS I AM IN TEARS, I AM VERY DISAPPOINTED ON HOW FNB TREATED MY QUERY. ON THE 26TH SEPT I PAID UP MY PERSONAL LOAN ACC USING THE APP BUT ON THE FIRST A DEBIT ORDER WENT THROUGH MY ACC TO MY LOAN ACC WHICH WAS PAID UP, I CALLED FNB THE BERY SAME DAY THE LADY I SPOKE TO ASSURED ME THAT THE REVERSAL WILL TAKE 24HRS WELL FINE I WAITED AND NOTHING, I CALLED AGAIN ALMOST EVERYDAY THEN BEING TOLD ABOUT 48HRS TURN AROUND TIME 9DAYS LATER I AM STILL WAITING. I CALLED AGAIN TODAY I AM STILL TOLD TO WAIT AS MY FUNDS ARE STILL NOT RELEASED AT ADMIN, CALLING TO BR SENT FROM PILLER TO POST WITHOUT HELP ITS FRUSTRATING, FOR OVER 7 YEARS THAT I HAVE BEEN BANKING WITH FNB I HAVE NEVER GOTTEN PROPER SERVICE OVER THE PHONE, I AM VERY DISAPPOINTED WITH THE EMAIL RESPONSE YOU SEND A COMPLAIN YOU GET NO RESPONS OR ITS DELAYED.

CANT WAIT TO CLOSE OFF EVERYTHING I HAVE WITH FNB AND JUMP SHIP.