Pathetic service

Absolutely pathetic service form both the agent and the team leader.

Called in to log a query and instead I got sarcasm and threats.

For people that work in a financial institution to behave in this manner is scary.

I am going to be opening an account with another bank as I do not feel safe using a bank where the staff threatens its customers.

I have been a loyal customer for the last 10 years.

My query was merely that as much a I understand that the debit bounced, I was only notified this morning at 03:41 am that the debit is running off via sms from FNB and I immediately transferred the money across however your'l bounced my payment and took away a R100.

I know that I had arranged the debit with Liberty but do you guys not allow atleast 24 to 48 hours to transfer the money into the account. It's not like I did not have money you can check my savings account which is also with FNB that the money is there and I just needed to transfer it. I keep my money in my savings for safety, because I have had experiences before when unauthorized debits ran off my account, you can check that as well because I have been a customer for the last 10 years.

I was asking based on the above facts to refund the R100 to me.

I called in to ask them to log a query to look into refunding the R100 based on the above but instead I got threatened and the exact words from the team leader Trevor Mflathelwa was if I logged a complaint you are going to be penalized so as a customer am I not able to log complaints???

I definitely do not feel safe with FNB any longer, I will be cancelling my bank and transferring across as soon as I open up another account, as I do accept threats from your staff members.

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