1 reviews | Active since May 2012
Pathetic Service
I wrote a review on this forum a month ago about FNB charging me a fee to use the slow lounge at OR Tambo International although I did not use the lounge. FNB contacted me and I explained the problem to them and a few days later the access fee was refunded to my account, but a month later I still not received a logical explanation for this ********** act by my bank. This is clear indication that they can do with our accounts as they wish and no explanations is necessary.
Good day Adrian,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to FNB Credit Card and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Good day Adrian,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to FNB Credit Card and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)