Pathetic service

I'm using premium banking and from understanding the online team of bankers is there to assist but unfortunately it's a waste of time as they respond very late and seem very inexperienced to assist as they cannot even answer questions but just log out without attempting to help.

I went to the branch to rectify my queiry but even the branch was not helpful, l will close my account and use Ned bank as l know they have competent staff that are well trained to assist customers all the time. I will never recommend FNB to anyone l love, very **** service