Pathetic service

My business debit card online secure stopped working for no reason. I mail support, they gave me a number to phone. When I phoned I was told to phone a different number as they cannot help me. Then that number was online secure but the said also they cannot help me and gave me another number. So I phoned that number and then that person said they can also not help me and gave me the number I phoned the first time. I told the lady I already spoke to them and then she got rude. But she then put me through to that first number, but that line was so busy, after 20 minutes I ran out of airtime. Today FNB you cost me R80 in airtime without solving my problem. Maybe it is time to name and shame you and move over to a new bank. Useless and pathetic service.