1 reviews | Active since Nov 2023
Pathetic Service
I have switched my Family Funeral cover from Hollard to FNB end of Feb 2025, I was notified that waiting periods would be waivered since as it's a switch. However when I submitted a claim on Monday evening, it was declined due to the fact that my policy with FNB is not six months yet. Their service is also pathetic as received an sms to notify my of the decline, I called to investigate and asked to be called back but until now no one has called instead I have called a few times and was informed that this is now a claim dispute which can take up to 45days to pay. I have again requested for the matter to be escalated as i provided all documents on Tuesday andd still no one ever made contact. Such bad service in this time of bereavement.
My claim has still not been processed, I have provided all relevant documents requested from me and the last I was contacted was last week Friday. Every day this week when I call to follow up I am told that they are escalating the matter and would be called back but nobody calls back. This process is very frustrating and costly since I pay for all my calls and get put on hold but no proper feedback.
My claim has still not been processed, I have provided all relevant documents requested from me and the last I was contacted was last week Friday. Every day this week when I call to follow up I am told that they are escalating the matter and would be called back but nobody calls back. This process is very frustrating and costly since I pay for all my calls and get put on hold but no proper feedback.