1 reviews | Active since Jan 2013
pathetic service
I have for the past 6 month been trying to take over payments for my student loan as my surety(Parent) is retired and unable to keep up he payments that he has been paying for the past 6 years. i am willing to make reasonable monthly payments and when i forward my documents through you are directed to various *********** advisers which all have different stories and/or processes that they follow, the latest is that i have to call in to FNB which has been done over and over to no avail, i suggest if they want my money, i will have to take the legal route , pathetic service and unreasonable monthly installments proposed for a newly joined tax payer.
Good day Bradley,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Bradley,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)