Pathetic service

Appalled by the service received this morning when I was told that I don't have membership to the road side assist benefit which has been deducted from my account over the last few years. What's worse is that it took over 2 hours for this feedback while stuck on the side of the road. Does FNB exercise these time frames so they don't have to render service for what a customer pays for in the hope that they get ****** or ****** or hijacked? The highlight would be the lack of accountability when I received a call to state that it is a fault of the bank and that I should lodge a complaint due to my frustration. Well done to FNB on your value of lack of accountability