Pathetic service

Item: FNB (First National Bank)
Rating: 1

I made an arrangement with fnb to reduce my installment on a loan for 3 months. They then decide to debit me the full installment along with the arrangement amount. So already being short of money i am now left with even less. I have called twice to try resolve this and your Consultants are pathetic. Not only can they barely speak english they are not helpful . Time to change bsnks

Helpful (0)

Replies (3)

FNB (First National Bank)'s replyOfficial

10 Aug 2018, 15:35

Good Day Candice Combrinck ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply10 Aug 2018, 15:35

Official

Good Day Candice Combrinck ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

's updateReviewer Update

16 Aug 2018, 13:44

I was promised a call back after investigation on Monday, it is now thursday and no one has called again. This is absolutely ridiculous that you can take unauthorised money from my account and not return it

's update16 Aug 2018, 13:44

Reviewer Update

's updateReviewer Update

31 Aug 2018, 11:42

Again this month you have duplicated the debit!! Reverse it and have a manager contact me. This is a joke

's update31 Aug 2018, 11:42

Reviewer Update

Again this month you have duplicated the debit!! Reverse it and have a manager contact me. This is a joke