Pathetic Service

I have called the call centre on *** in the first week of November to cancel the debt protection , the first consultant escalated and said i should call by the 20th no one has contacted me , I called Monday the 23rd onlt to find out the incorrect information was escalated and I should wait another 24 to 48 hours I call back today and still no feedback I should wait another 24 or 48 hrs as per the consultant .<br> <br> Poor service at FNB and if I don't get an answer today I will close my account and move to another bank , I will not recommend them to anyone.