CH
Charlene H

1 reviews | Active since Jun 2018

19 Jun 2018, 08:07

Pathetic service

Since when does it take weeks on end to send me paid up letters for accounts that have been settled. On top of that ZERO feedback after calls have been logged for this. Turnaround time for action is PATHETIC! Paid up letters must be sent to me by lunchtime today!

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Jun 2018, 08:50
Official

Good Day Miss Charlene Human,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to FNB Premier to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***