Pathetic “service”

I ordered a new credit card. On the 24th of may. I was told 5-7 working days. I confirmed this. I checked on the progress last week, and was told, “it isn’t 7 days yet”. Fair enough. I tried to use my “premier banker” on the app, but it took over an hour to get any reply on the weekend. Finally, yesterday, I get told the card is gone/lost/evaporated. But I can get one in 2 days. I’m over fnb. I want to change banks, but even getting info on how to move shares/wesbank loan etc is like pulling teeth!! It used to be an awesome bank. It is currently pathetic