1 reviews | Active since May 2018
Pathetic service
Opened a new account to close my existing one with FNB due to *****. The consultant helped me and sent debit order switch to all companies that debit my account. Fnb also debit my account for the loan I have. Someone from fnb loans called to verify the switch and told me it's fnb process to still debit the loan on the old account. Now my loan debit order didnt go off. Whose fault is it??????????? Why not debit the new acc? The service is pathetic.
Good day Thandeka Dlamini,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Loans who will be in contact with you.
The reference number is ***NF.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Thandeka Dlamini,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Loans who will be in contact with you.
The reference number is ***NF.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)