1 reviews | Active since Dec 2016
PATHETIC SERVICE
I have now been on hold to resolve an issue with FNB for 20 minutes. I have been double debited and been charged an arrears fee for something I have been paying consistently.
I want a phone call immediately ********** 842 or I will be taking this much further.
I will be compensated for this inconvenie and for my time and airtime as well.
Good day Jessica,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Jessica,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)