MT
Madeleine T

1 reviews | Active since Sept 2012

08 May 2018, 10:32

Pathetic service

I have been trying to talk to somebody at fnb credit card division to assist me with an incorrect payment that they have deducted from my account to make payment - which I have already made. They need to refund me, but they keep on transferring me with no one able to assist

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 May 2018, 12:19
Official

Good Day Madeleine

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to Premier banking and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***