PATHETIC SERVICE!!

I am beyond frustrated and am hoping that a complaint MIGHT get me somewhere! I have been having EXTREME difficulty logging onto my Internet banking for two months now. I've had to reset my password and username about 4 times, not due to MY wrongdoing, but because of a system error as I was told. When i had to do it AGAIN for the 100th time yesterday, i couldn't even reset it. Yesterday i was told by my private banker, that it is because my account has been frozen due to ***** and proceeded to put me through to the ***** department...30 minute later and I was still on the line, but nobody assisted me. I have payments to make that i now can't do because FNB thinks they can just take control of my account. I need this to be sorted IMMEDIATELY otherwise i WILL close this account and move to a bank that is actually competent!!

PATHETIC!!