Pathetic Service

Have a HUGE problem with FNB. Last month, I instructed them to change my debit order from the 15th to the 25th.

I received email and SMS confirmation that this was done successfully. This month, however, I was still debited on the 15th. As a result, my account was overdrawn.

I was told yesterday by a collections agent that I'd have until this afternoon to resolve the problem and deposit funds. But my home loan debit order has just returned as unsuccessful.

Premier Banking does nothing but connect me to different departments which is the same as making the call myself. I spent more than twenty minutes on the phone yesterday being redirected from department to department. And it has all been for nothing.

FNB have always been good to me but the on time they make a mistake it has incredible consequences. I may be liable for legal action and it's the fault of the provider. I made plans to change my debit order dates to avoid this. How is it possible that this has happend? All of this needs to be reversed IMMEDIATELY !!

I've made similar complaints to MTN and Telkom. Telkom haven't even responded.