Pathetic service

I have been wanting to take out a life policy with fnb,and for some reasons known by the call center agent,it had to be referred to the underwritters,an arrogant guy called Clinton from the fnb life division called me telling me all sort of ***,how I missed from the underwriters,I always have my phone with I have never missed a called and why would my policy be referred without being told the reason...so am told they can not divulge such information...two weeks came no call from the underwriters,fourth week decided to email fnb care to raise my concerns this idiot of an arrogant guy calls me again telling me it doesn't matter or in simple English he doesn't care how long I have worked for the bank before,I just have to wait for the call from them...now what an arrogant bustard he is,so much arrogance in a person who should be living the FNB 5 values...DEAR FNB GET SERIOUS PEOPLE TO WORK WITH CLIENTS not that lunatics idiot of a person called Clinton you call a team leader...am so ****ed right now