PATHETIC SERVICE !

I am extremely upset with FNB services . I have spent R150.00 airtime getting through to them and no one answers the phone . This was over 3 days . I phoned them this morning (Sunday 08:20) and got through to a girl who was rude and put the phone down on me when I asked to speak to her manager .

Then I dialed up again and spoke to Peggy who just advised that debit order reversals are not done on a Sunday .

My question is why charge people for the time spent on waiting in the call queue if no one answers .

I have emailed the complaints department and I have received no response .

This is pathetic service. I mean I wasted R150.00 on airtime to phone FNB and got through to NO ONE over 3 DAYS !!

THIS IS PATHETIC SERVICE !

I WIL CHANGE BANKS ! And tell friends and family to change their Banks too !

Pathetic !