RA
Robyn A

1 reviews | Active since May 2016

06 Feb 2018, 12:32

PATHETIC SERVICE

We are attending to the administration of the estate of the late Maria Magdalena de Wet, ID 420 ********** 08 5

The deceased had two FNB accounts of which the credit amount has already been paid to the estate late account in July 2017.

We requested closing statements and deposit slips on numerous occasions, however never received same.

The above has been requested via telecom and email but no assistance has ever been provided in the attempt to obtain these statements.

The fiduciary administrator assigned to the matter does not respond to any emails and it is an utmost struggle to get hold of her via telecom,

If the credit amount has already been paid, why is it such a struggle to finalize the matter?? This is pathetic service!!

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Feb 2018, 12:45
Official

Hello Robyn2421

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)
FNB (First National Bank)'s reply06 Feb 2018, 12:52
Official

***NF