1 reviews | Active since Sept 2012
PATHETIC SERVICE
I have been contacting fnb call centre via email and calls since the 15th of January 2018 regarding a settlement, When I contact the call centre im being told either to hold on and this lasted for over 10 mins per call and I end up dropping the call but to my surprise no callback. I have requested a callback via the online banking App still nothing. Thirdly I have sent email requesting the same info (banking details and settlement letter) but gets a total different reply to what my request is.. What is wrong with you people? Why are you making it so difficult to pay? This is honestly PATHETIC SERVICE
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)