1 reviews | Active since Dec 2014
pathetic service
Good day I contacted fnb on the 10 of Jan 2018 in regards to why my account wasnt closed and never received feedback from fnb regarding the issue. Therefore the issue was not resolved before the 14 day grace period for closure of account. now to close the account , its going to cost R31K due to fnb not responding to emails. I sent numerous emails regarding the issue and a number of complaints and still no reply. considering closing all my accounts and transferring to another bank
Hello bezo88 ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello bezo88 ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***